Refund policy

At The Rare Fox, customer satisfaction is our priority.

Due to the nature of perfumes and personal care products, we do not accept returns or exchanges once the product is opened or used.

Returns are accepted only if:

Wrong product delivered

Product damaged during transit

Product missing or leakage issue

Conditions:

You must inform us within 24 hours of delivery

Unboxing video is mandatory for any return/refund request

Product must be unused, unopened, and in original packaging

Refunds:

Once approved, refunds will be processed within 5–7 business days

Refund will be issued to the original payment method

📩 For support, contact us at: admin@therarefox.com